Part-Time Customer Service Representative

Megajobs US

Company :  Megajobs US
Location :  Italy
Job Type :  Full-time
Job Status :  Permanent

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting branch and rental needs.

The primary focus of the position is selling optional products and providing customer service.

The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and sell products.

If you have experience with incentives or commission based sales, this is a great opportunity for you!

The CAR Sr.

provides a superior, friendly, and efficient transaction (at time of rental) using the company approved sales and service techniques.

This person will also facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Lastly, they perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

This is a part-time position 25-29 hours, working during the hours of 4:30PM -1:00AM, 3-4 days a week and a weekend day is included.

The starting salary begins at $11.00 an hour.

+ Sell optional protection products, upgrades, fuel options and other additional equipment + Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, + Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone + Meet and greet customers in a friendly and timely manner + Provide directions and general assistance + Assist to assess condition of rental upon return + Process returns, check-ins and exit kiosk transactions + Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed + Understand and communicate rental terms and conditions, vehicle features and other services + Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance + Clean vehicle interior and exterior by hand or by operating washing equipment when needed + Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing + Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer - Minorities/Women/Veterans/Disabled + Must be at least 18 years old + Some college preferred + Must have at least 1 year prior customer service experience + 1 year of commission or incentive based sales experience preferred + Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years + No drug or alcohol related conviction on driving record in the past 3 years + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future + Must be willing to work for a starting salary of $11.00/hour.

+ Must be able to work 3-4 nights a week from 4:30PM until 1:00AM including a weekend day.

Requisition Number: 2016-178594 Street 2: Chicago O'Hare Airport

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